Original topic:

5G not working

(Topic created on: 08-16-2023 06:15 AM)
1650 Views
kknn
Active Level 1
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Galaxy Note
I am using samsung galaxy note 10 plus 5G (korea version) in india with airtel simcard. However 5G is not working. Its saying 5G software is not there. What can be done? How do i get 5G software?

image
This is a report from Airtel thanks app


17 Comments
Galaxy Note
So far there is no hope for devices purchased from out of India.
kknn
Active Level 1
Galaxy Note
Can u please elaborate?
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Galaxy Note
As you have an Korean Version of Note 10 Plus. So it will not be available. Because the Samsung Korea had not ofcourse made their software to support Indian Sim. And they will not support Indian Sim in future also most probably.
kknn
Active Level 1
Galaxy Note
If i buy a global version phone then will this issue be resolved?
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Galaxy Note
Its better recommend you buy Indian Version of smartphone.
Because there are major difference in them like.
1. Different Chipset
2. Difference in Model Number
3. Difference in Performance of device.
As far if you still buy International Version then it's not confirm that you will get support to Indian 5G sim.
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cs_member8
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Manish1097
Beginner Level 2
Galaxy Note
I currently use samsung galaxy note 10 5g korean version and have airtel sim even if its showing my device is 5g ready and i have enabled 5g its not working is there any way to resolve this?? Screenshot_20230812_021308_Airtel.jpg
A922
Active Level 1
Galaxy Note
Plz reply me i can't use 5g in samsung note 105g (Korea version)
Huzi123
Active Level 1
Galaxy Note
Bro I have same issue. Now what's going on u?