Original topic:

samsung m31

(Topic created on: 07-05-2020 01:30 PM)
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naveenaaron
Active Level 3
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Galaxy M
In m31 64mp mode touch focus is not working properly it is changing to another place. samsung pls take our feedbacks and send updates. people are believing in ur brand. actually I had posted amany complaint about m31 to samsung. I know it's not big issue for samsung to fix this problem. all are software related only. I have full trust in samsung because I have been using samsung from corby pro, galaxy s2, note5, now m31. So pls do the needful to ur valuable customers of m31 as soon as possible. We are faithfully waiting for u kind response. Thank you 




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6 Comments
Galaxy M
Bro I provide you a trick for this which I discovered:

This problem happens with me almost every time, actually if you lock the focus and quickly click the photo everything is fine, but when you take some time after locking focus then on pressing shutter button the focus changes to someplace else.


Trick:
1. At the top you see an option for timer, set that to 2sec.

2. Now long press at area where you want focus to lock the Focus and exposure.

3. Click the shutter, after 2sec the photo get clicked and you won't see any focus changing issue.

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naveenaaron
Active Level 3
Galaxy M
thank sir I will try
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帕里克
Expert Level 1
Galaxy M
64mp looks good only for selling phone. s9+ 12mp camera can take better pictures than m31 64mp. never buy m series.
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帕里克
Expert Level 1
Galaxy M
samsung will never provide solution for it. else how they will sell their other flagship phones.
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Samsung_Support3
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Clear camera application data.
Settings >Apps >Camera >Storage >Clear Data.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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naveenaaron
Active Level 3
Galaxy M
thank you samsung for responding to my complaints . please give good update for m31 users we are expecting features like screen recording, HDR for 64mp, 32mp mode for front camera, because m31 is branded, good mobile from samsung in mid-range price, I really happy with samsung m31, I hopefully waiting for good update from Samsung. thank you
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