realme bluetooth is not detecting on my new Samsung M31 mobile.

[Samsung_C7NDZQW]

My existing  realme bluetooth  air beds are  not  detecting  on   newly  bought  Samsung  M31 mobile,  I have  restarted  my  phone  twice, and  scanned bluetooth  devices, but  no luck.  Same  air beds  are  working  on other  mobile.

Can someone  suggest  to fix.

[afzarulsamsung]

have u installed realme link app in ur m31??

[Samsung_C7NDZQW]

okay, I missed that, let me install and check

[Samsung_eVGqqBJ]

hello

[Samsung_eVGqqBJ]

hello

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1. Reset app preferences.
Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support