M31 cant detect boAT Bluetooth headphone

[Nofearrise]

My samsung M31 can't detect my boAT Bluetooth headphone. What could be the reason? Bluetooth is ON in the phone as well in the headphone.

[Ehsank]

 1. Unpair all Bluetooth devices which were connected earlier

Again turn on Bluetooth> Scan> Tap on the Bluetooth device

If not worked then ;

 2. Please follow these instructions here > Settings > Apps > Show System Apps > Bluetooth Share / Bluetooth Test > Storage > Clear cache/data.

After even not worked then try below steps

3. Reset network settings >Settings>General Management>Reset >Reset network settings)

[Sidhabhi]

First go to settings>apps>click 3 dots at top right corner>select show system apps>scroll down to Bluetooth>select it>clear data/cache and try
or
if problem still persists

go to settings>general management>select reset>click on reset network settings


also, check if your headphone is properly charged or not..

[MissonChoudhurY]

why for my case it showing

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "Bluetooth connectivity" issue kindly follow the given below step:

>> Reset app preferences: Settings >Apps >Tap on More option or on three dots >Reset App Preferences.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[HarshilGamit]

Harshil

[BesraSylvester]

Hi

[BesraSylvester]

In my mobile while make the video sound is not recording I'm using boat earphones