Original topic:

overheating and battery draining problem

(Topic created on: 06-19-2020 07:31 AM)
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ash1091990
Active Level 1
Options
Galaxy M
Hi, m using galaxy m20 which was bought last year July. Nowadays I am struggling battery drained Quickly And overheating crisis. Actually once I put charge two days takes to drain, but now it takes a half-day only. And moreover charging is delayed and overheating. Two days before I uninstall unused apps and done restore factory, after that also same problem going on... Please help me
6 Comments
ash1091990
Active Level 1
Galaxy M
Latest updated software on March 1. after that my phone was good only. I am facing this issue for 20 days
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Anikroyale
Expert Level 5
Galaxy M
Get your device checked for battery damage.
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AMPK
Expert Level 3
Galaxy M
Drain the battery to zero switch off the mobile and charge to 100%. cycle will change. Try
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ash1091990
Active Level 1
Galaxy M
ok
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Battery drainage" issue kindly follow the given below steps:

1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.

 

For more information on battery drainage please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

And to resolve "Overheating" issue kindly follow the given link :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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drskm77
Beginner Level 2
Galaxy M
I have Samsung galaxy s 21 ultra , from last few days it's batree exhausted very early and it's taking time to charge.Its also hot in touch as I can feel it's heat in pocket.i already updated it's software and zero it till it's batree exhausted fully.now what to do Pl guide
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