Original topic:

battery issues

(Topic created on: 06-09-2020 02:42 PM)
282 Views
naveenchinnu894
Beginner Level 2
Options
Galaxy M
My phone is heating  while  I put it for charging  how to solve this problem 
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7 Comments
Arunsingh99
Active Level 6
Galaxy M
which device is it. my recommendation is to not to use mobile while charging.
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naveenchinnu894
Beginner Level 2
Galaxy M
I am not using while it is charging galaxy m21
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intelli
Active Level 4
Galaxy M
common for high outside temperature there.. as its summer in India
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AMPK
Expert Level 3
Galaxy M
Try switch off and charge.
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Raz_
Active Level 9
Galaxy M
it's really common to face heating issue while charging, specially when you're fast charging your device, if you don't want your device to heat then stop fast charging and try to put the phone in a colder place while charging.
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Galaxy M
It is normal phenomenon, heat up mobile at charging time.
Must charge at morning time or at low room temperature.
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cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Overheating" issue please follow the below given steps:

1)Close background running apps.
2)Uninstall the unnecessary apps.

 

Overheating--Follow the link for more details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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