Video not playing

[Sanjay3San]

I downloaded some videos with quality 4k 60fps, 4k 60fps HDR, and also 4k 60fps UHD, But none of the video is playing and only audio is heard tried with normal samsung player , vlc player and other apps but these resolution videos are not playing. My mobile plays only 1080p and 2k 60fps videos smoothly but it can't play 4k videos smoothly and gets stuck. Checked in youtube also but not playing smoothly . My mobile Samsung m52 5g is capable of playing with its chipset and hardware but do no what's limited with the software given.

[vivek1989]

Because of Software limitations
Becoz same 4k@60 fps plays smoothly without hiccups in my Samsung Galaxy A73 5G.

[Sanjay3San]

Yes maybe software limitation

[IcyJay30]

7+gen 2 is first in 7series snapdragon to support 4k@60fps playback so

[Sanjay3San]

What about snapdragon 778g??? It comes under 7 series right

[IcyJay30]

Yes, and to explain further 7+gen2 is first chipset in whole 7 series to support it and 778g is a predecessor so automatically it won't support it

778g -782g-780g-7gen1- 7+gen2

Thats a gap of 3 generations between 778g and 7+gen2

[Sanjay3San]

Okay ,Thanks for your reply 🙂

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check after rebooting your device. 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Sanjay3San]

Yes yes I did everything, no use