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01-05-2025 11:02 PM in
Galaxy M- Mark as New
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01-05-2025 11:15 PM in
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01-05-2025 11:28 PM (Last edited 01-05-2025 11:28 PM ) in
Galaxy MTo resolve this issue, try the following steps:
Re-enable Necessary Services
1. Go to _Settings_ > _Device care_ > _Battery_ > _Background usage limits_.
2. Look for services related to lock screen or wallpaper, such as "Lockscreen" or "Wallpaper".
3. Ensure these services are enabled and set to "Allowed".
Reinstall Deleted Samsung Apps
1. Go to the _Galaxy Store_ or _Google Play Store_.
2. Search for the deleted Samsung apps, such as "Samsung Wallpaper" or "Samsung Lockscreen".
3. Reinstall these apps.
Reset Lock Screen Settings
1. Go to _Settings_ > _Lock screen_.
2. Tap on "Lock screen preferences" or "Lock screen settings".
3. Look for the "Reset" option and tap on it.
Check for Software Updates
1. Go to _Settings_ > _Software update_.
2. Check for any available updates and install them.
Additional Troubleshooting
- Ensure your device has sufficient storage space.
- Check if the video file is corrupted or incompatible.
- Try setting a different video wallpaper to see if the issue persists.
If none of these steps resolve the issue, you may want to consider performing a factory reset or visiting a Samsung service center for further assistance.
If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
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01-06-2025 09:48 AM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
We also request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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01-06-2025 10:14 AM in
Galaxy M- Mark as New
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01-06-2025 10:14 AM in
Galaxy M