Video call not working..

[GalaxyM212021Edition]

Guys I'm using Galaxy M21 2021 Edition and I'm not able to ise video call through my samsung's phone app..

Please help me to resolve it..

[mHappiee]

You both need to be on same network. Eg Jio-Jio or Airtel-Airtel to make a Video call

[mHappiee]

Jio-Airtel will not be able to make Video call

[GalaxyM212021Edition]

Ok..

[BVikram]

To get video call option to appear VOLTE must on and if you change Sim it takes time for option to reappear.

[GalaxyM212021Edition]

Volte is always on..

[cs-member13]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support