Original topic:

Samsung Galaxy m51 display not working properly

(Topic created on: 09-03-2024 10:55 PM)
1230 Views
GodxDeath
Active Level 3
Options
Galaxy M
So I was just chilling playing some FC when the top part of the mobile just started to do some weird touch actions (no visible display problem) it's just the touch . I backed up from the game and the screen was very irrisposive . Reset the mobile , no change . 
There is not touch taken from the volume up button to the most left of the screen as a strip , width is same is the length of volume up button (when mobile is in standing postion). I tested phone diagnostics and the *#0*# thingy from the call app and found that the part of display just above the irrisponsive area is found working and the rest of the screen is very slow , sluggish and insenstivie to touch . It is so hard for me to type on this M51 what I am doing while writing All this stuff . Please help 🙏 here's the video I am so frustrated like I can't even play any game on this trash
 




5 Comments
cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

Remove the screen protectors and cover from the device once and check the issue after restarting the device.

Path: Press the power and volume down keys simultaneously for a few seconds.

Enable/ Disable sensitivity touch: Settings> Display >Touch sensitivity.

Check space availability: Settings > Device Care >Storage.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
RAMYAGYA
Active Level 3
Galaxy M

👍 👌
0 Likes
Galaxy M
G
0 Likes
GodxDeath
Active Level 3
Galaxy M
What
0 Likes
Galaxy M
😂😮🙏
0 Likes