Touch not working but display working

[Abhishek171]

My mobile touch not working however display is working properly, I need solution to touch not working

[DEViL_99]

Go to nearby Samsung Care

[goodthings]

Kindly reset factory data with backup then try to it's again. If not resolves then go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[Singh_a53]

Mobile switch off kro fir dekho

[Oldy4756]

If this happend after it dropped on floor or water then visit official or nearby local shop.

If it happend just like that , after update then perform, reeboot,reset,charge it full.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

The phone touch screen could stop working due to physical damage.

Physical damage: The touch screen is broken or damaged. High temperature, cold, moisture, magnet, static electricity can all damage touchscreen of Android phone.
Is your device touch screen physically damage?
Yes, It damaged
Regarding ''Physical damage'' you need to carry your device with its ''original accessories'' to ''Samsung authorized service center''.
Your device will be physically inspected and any ''part'' and ''part price'' related information can only be shared by ''service center'' as it can differ region to region.

Restart the device:
Restart the phone by pressing the Power button and then tap on Restart.
Note: If you use the Fingerprint security feature, the phone will require your backup password to unlock after rebooting.
How to restart the device
Please follow the below steps:
Step1: Press & hold the power key>>Tap on Restart>> Tap again to Restart your phone.

Remove memory card:
Are you using ''memory card'' in the device?
Due to some ''unauthorized'' file in memory card device performance will be slow, so if you are using the memory card in your device. I will advise you to safely remove it from your device. For this follow the below steps:
Step1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.
(Steps may vary according OS to OS)
Insert the ejection pin into the hole on the tray to loosen the tray
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
Step2: Pull out the tray gently from the tray slot>> Remove the memory card>>Insert the tray back into the tray slot
Note: Please note do not remove the memory card while the device is transferring or accessing information.
Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support