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01-14-2025 09:20 PM in
Galaxy M- Mark as New
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01-14-2025 09:27 PM in
Galaxy MHardware Issues
1. *Faulty USB port*: Dirt, dust, or moisture in the USB port might cause the phone to think a cable is connected.
2. *Loose or damaged USB port*: Physical damage or wear and tear on the USB port can lead to incorrect connectivity notifications.
Software Issues
1. *Glitchy USB driver*: Outdated or corrupted USB drivers might cause the phone to malfunction.
2. *Conflicting apps*: Certain apps might be interfering with the USB connection.
Troubleshooting Steps
1. *Clean the USB port*: Use a soft brush or a cotton swab to gently clean out any debris from the USB port.
2. *Restart your phone*: A simple reboot can sometimes resolve software glitches.
3. *Disable and re-enable USB debugging*: Go to Settings > Developer options > USB debugging and toggle it off and then back on.
4. *Check for software updates*: Ensure your phone is running the latest software version.
5. *Reset your phone's settings*: Go to Settings > General Management > Reset > Reset settings.
Additional Tips
1. *Inspect the USB port*: Check for any physical damage or corrosion.
2. *Try a different USB cable*: If you're using a USB cable, try swapping it with a different one to rule out any issues with the cable.
If none of these steps resolve the issue, it's possible that there's a hardware problem that requires professional attention. You may want to visit a Samsung service center or authorized repair shop for further diagnosis and repair.
If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
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01-14-2025 09:28 PM in
Galaxy MIf you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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01-15-2025 09:27 AM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Kindly check the power socket functionality with a different device or try to charge the device in a different power socket.
1. Check connectivity: Please check whether the charger cable and adapter are fixed well. Remove the charging cable and reconnect with the mobile phone properly.
2. Check charger functionality: If different devices charge with the same charger. It seems your charger is functioning, before getting into the mobile-related troubleshooting, I would like to know whether you are using a Samsung-approved charger.
Note: We recommend our customers use only Samsung-approved chargers, as 3rd party chargers with different output ratings may cause errors in the device.
If the device charges with a different charger: It seems there is an issue with your charger, kindly check the physical condition of your charger for any damage.
3. Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.
4. You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
If the issue still occurs, please visit the service centre for a physical device inspection. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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01-15-2025 10:16 AM in
Galaxy M- Mark as New
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Sunday in
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