Original topic:

M14 5G November Update Issue

(Topic created on: 01-06-2025 05:19 AM)
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walker2
Active Level 1
Options
Galaxy M

The November Update bought some problems. My device's touch doesn't work now. After a reboot, it, as usual, asks for the PIN, surprisingly at this time, the touch works, as soon as I unlock my device, BAM! no response. I am literally using my device using an external usb mouse. If anyone knows the solution to this problem. Please comment.

7 Comments
bhaas
Active Level 6
Galaxy M
Please go to samsung official website and contact customer care via contact us or help.
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BHANGAL
Active Level 3
Galaxy M
My m14 5g works very well
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walker2
Active Level 1
Galaxy M

Are you using Samsung Wallet by any chance? As I think that is causing this problem.

abdurrahmn
Active Level 1
Galaxy M
Mere sath bhi ahi problem horaha hai (m14 5g) when i open Samsung wallet 😑
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cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

● Remove the screen protectors and cover from the device once and check the issue after restarting the device.
Path: Press the power and volume down keys simultaneously for a few seconds.

● Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Enable/ Disable sensitivity touch: Settings> Display >Touch sensitivity.

● Check space availability: Settings > Device Care >Storage.

● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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walker2
Active Level 1
Galaxy M

It seems like an issue with Samsung Wallet. I factory reset my phone and was restoring my apps. As soon as I tried setting up my Samsung Wallet, again, touch freeze!!

BHANGAL
Active Level 3
Galaxy M
Yes
I'm not using Samsung wallet
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