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Original topic:

Unknown user certificate keeps on reappearing even after removing it manually on Samsung M35 5G

(Topic created on: 2 weeks ago)
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Members_81kFlt0
Active Level 1
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2 weeks ago in 

Galaxy M

The user certificate is 'SemSsdidManagerService' .  A quick google search lead me to uncertain answers, so I decided to ask the source directly. This was installed on a brand new phone, updated to android 15, one ui 7. No apps that I use require user certification permissions. Multiple users have complained of the same problem on samsung forums and other social media sites, but no relevant answer was given. So is this a samsung issued user certificate, a bug? Plus the user certificate comes back even after removing it after sometime.......

 
I am attaching a screenshot of the user certifcate.1000002829.jpg

 

3 Comments
Members_81kFlt0
Active Level 1
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2 weeks ago in 

Galaxy M

?

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cs_member10
Moderator
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a week ago in 

Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Members_81kFlt0
Active Level 1
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Friday in 

Galaxy M

I do not think sharing the log file as soon as the bug happens is possible as there is no way for me to know when the user certificate will reappear after I have removed it. Is there any other details I can share to solve the issue, I have already posted a screenshot.

Also, this issue has been reported on multiple sites, including samsung forum itself.

This is samsungs korean regional forum, please use translation on chrome to view the post and replies - https://r1.community.samsung.com/t5/%EC%84%9C%EB%B9%84%EC%8A%A4-%EA%B8%B0%ED%83%80/%EC%82%AC%EC%9A%A...

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