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07-12-2020 07:28 PM in
Galaxy MMy Samsung Galaxy m20 doesn't respond touch when i palyed game and do other activities. Then when i lock my phone and after unlock it work well for sometimes but this problem accure frequently. Please solves this problem
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07-12-2020 08:11 PM in
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07-12-2020 08:23 PM in
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07-12-2020 09:44 PM in
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07-14-2020 04:57 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
Be assured, in order to resolve the issue of the touch screen of your device kindly follow below given steps:-
1. The phone touch screen could stop working due to physical damage.
Physical damage: The touch screen is broken or damaged. High temperature, cold, moisture, magnet, static electricity can all damage touchscreen of Android phone.
2. Restart the device:- Restart the phone by pressing the Power button and then tap on Restart.
Note: If you use the Fingerprint security feature, the phone will require your backup password to unlock after rebooting.
How to restart the device:- Press & hold the power key > Tap on Restart > Tap again to Restart your phone.
3. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support