How can I know is there any hardware issue in my M51 if I'm not technical person I cannot open my device also my device touch is also yet not working please guide
* * 4636 * * is a code for Samsung that opens the Phone Testing menu. This menu allows users to access various information about their device, such as battery status, signal strength, and network connectivity. It can also be used to run diagnostic tests and troubleshoot any issues with the phone's hardware or software.
As per your concern, we would request you kindly perform the following steps to resolve your issue.
Remove the screen protectors and cover from the device once and check the issue after restarting the device.
Kindly check if the device's touch screen is physically damaged: The phone touch screen could stop working due to physical damage.
Physical damage: The touch screen is broken or damaged. High temperature, cold, moisture, magnets, and static electricity can all damage the touchscreen of Android phones. If your screen is damaged, you need to carry your device with its ''original accessories'' to the ''Samsung authorized service center''. If your screen is not damaged, Restart the phone by pressing the Power button and then tap on Restart. Note: If you use the Fingerprint security feature, the phone will require your backup password to unlock after rebooting.
How to restart the device: Press & hold the power key> Restart> Tap again to Restart.
Kindly check if you are using a memory card on your device. If you are using the memory card on your device. we will advise you to safely remove it from your device. For this follow the below steps:
Step 1: Before removing the memory card, first, unmount it for safe removal. On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. Insert the ejection pin into the hole on the tray to loosen the tray. Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
Step 2: Pull out the tray gently from the tray slot. Step 3: Remove the memory card. Step4: Insert the tray back into the tray slot
Note: Please ensure that the memory card is not removed while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
