Original topic:

The 5g network not working properly

(Topic created on: 06-14-2024 04:04 PM)
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Manthan1809
Beginner Level 2
Options
Galaxy M

Subject: Network Stability Issues with Samsung Galaxy M32 5G

Dear Samsung Support Team,

I am writing to bring to your attention a network-related issue I am experiencing with my Samsung Galaxy M32 5G mobile phone.

My phone is having trouble maintaining a stable connection to 5G networks. It continuously fluctuates between 4G and 5G modes, and there are times when the device does not display any network signal at all. In these instances, I am forced to restart my phone to restore network connectivity. This issue has become quite inconvenient and affects the overall usability of my device.

Here are some details that might help in diagnosing the problem:

  • Model: Samsung Galaxy M32 5G
  • Issue: Fluctuates between 4G and 5G, sometimes loses network completely requiring a restart
  • Steps Taken: Restarting the phone temporarily resolves the issue, but it recurs frequently.

I kindly request that you look into this problem and provide an update or solution to improve the network stability on my device. If a software update is available that addresses this issue, please let me know the steps to download and install it.

8 Comments
Tanish616
Beginner Level 2
Galaxy M
My phone note working lte network
0 Likes
_manish
Active Level 8
Galaxy M
5g to 4g & 4g to 5g in my device also
0 Likes
goodthings
Expert Level 5
Galaxy M
Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time, restart your's device without any Sim in slots, interchange Sim in slots, turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
0 Likes
Mr_Nightmare
Active Level 8
Galaxy M
Its normal for budget phones to switch networks as the processor is not powerful enough to continuously use 5g bands and it also prevents overheating,I also have M32 5g but I am not currently using it
0 Likes
Galaxy M
Due to 5G Network Unstable in india

For Data Connection 5G Network is Best For browsing website

U have to wait for 5G Stable network in india by Telecom Operator ends
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cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
Harivtv
Active Level 2
Galaxy M
Same problem in s23 ultra
0 Likes