Software update issues

[Rohit127]

 i am facing above issue while updating the software of M31 . Please help to resolve the issue ASAP

[GoTo2234]

Try following link. It worked for me.

Just Charge your phone for 30 min (if it is fully discharged).

Download ODIN software.

Install/Run it on your PC.

Download latest firmware.

Unzip the file. No need to put in specific folder.

Connect Phone via USB/Type-C cable to PC.

Follow instruction mentioned in 3rd Method.



https://r2.community.samsung.com/t5/Others/Boot-Loop-Boot-Stuck-Bricked-Phone-Fixing-methods/m-p/400...

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We understand the concern and apologies for the inconvenience caused to you. Please be rest assured that we will help you with the situation. We request you to write us on the below mentioned link or platform for better assistance.

https://www.samsung.com/in/support/email/

Kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support