Software updating problem

[Srpap8170]

Hi,

Yesterday I got software update alert in my M31 mobile, after starting download the software it gets struck and shows AVB fail. It won't get restart.During this lockdown period we are unable to visit service centres. Please make resolve the issue at an earliest.I saw the same problem for most of the users in the community.

[Souvik97]

after seeing other comments I simply paused the software update . I won't update further .....

[harish-HP]

yes i also not update due to see other's reaction about update

[AbhisheKk28]

same happened with me....some one please help.....i clicked on update software now my phone is in Odin Mode (AVB Fail)

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We understand the concern and apologies for the inconvenience caused to you. Please be rest assured that we will help you with the situation. We request you to write us on the below mentioned link or platform for better assistance.

https://www.samsung.com/in/support/email/

Kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support