Serious issue: Camera blur issues while performing video kyc

[saink]

I am requesting every samsung user to forward this post to highest level. Its completely issue with respect to samsung devices exclusively including high end devices. 

I dont know what's wrong with samsung devices. I have given an video kyc for icici and on tata neu app for getting credit card. When they are asked to show pan card with back camera I tried nearly 5 times with my samsung m51 and tried with my other samsung m30, f14 5g but they are saying picture is not clear and they are saying that to change device which is very embracing. So I have taken neighbours motorola device then it got captured. This is really a poor thing from samsung. 

Note: 

Network connectivity is too good here. Its not the thing. Also pls dont suggest to use Mozilla because most of the video kyc are done through respective bank app itself.

I checked few articles on net and in this community some shocking thing I seen is even samsung high end devices were also facing that. Pls check below links:

https://r2.community.samsung.com/t5/Galaxy-Fold/Camera-issue-while-doing-KYC/td-p/11057816

https://r2.community.samsung.com/t5/Galaxy-S/Online-Video-KYC-issue/td-p/12775858

[Anilbhati]

I am using s22 and facing the same issue. Blurry image during KYC. Actual camera is working fine. Samsung should take this seriously and get it fixed asap.

[Tilakbh]

This is a Whole Samsung level issue and not sure why they can't fix it in so many days

[Kijo1]

I get same problem in s23. Please fix it

[Km2285]

Same issue with you my s24. The bank agent got irritated while taking the video kyc.

[Members_dzzg66l]

I'm using A56 and facing same issue with video kyc. frustrating!!

[saink]

The issue i have posted 2 years back. Still it has not resolved