Serious issue: Camera blur issues while performing video kyc

[saink]

I am requesting every samsung user to forward this post to highest level. Its completely issue with respect to samsung devices exclusively including high end devices. 

I dont know what's wrong with samsung devices. I have given an video kyc for icici and on tata neu app for getting credit card. When they are asked to show pan card with back camera I tried nearly 5 times with my samsung m51 and tried with my other samsung m30, f14 5g but they are saying picture is not clear and they are saying that to change device which is very embracing. So I have taken neighbours motorola device then it got captured. This is really a poor thing from samsung. 

Note: 

Network connectivity is too good here. Its not the thing. Also pls dont suggest to use Mozilla because most of the video kyc are done through respective bank app itself.

I checked few articles on net and in this community some shocking thing I seen is even samsung high end devices were also facing that. Pls check below links:

https://r2.community.samsung.com/t5/Galaxy-Fold/Camera-issue-while-doing-KYC/td-p/11057816

https://r2.community.samsung.com/t5/Galaxy-S/Online-Video-KYC-issue/td-p/12775858

[sameco]

Samsung keeps ultra wide angle lens as default instead of the 50 MP OIS lens. So ultrawide lens can't focus on the near object like PAN cards . Samsung should change default camera lens to main lens.

[Ktk_zflip6]

Hi, I am facing the same issue on samsung z flip6. Please fix this asap

[ShrinathG]

I used a 7-year-old Redmi phone to complete video KYC because my S23's camera couldn't focus on the PAN card. Shame on you, Samsung!

[Ktk_zflip6]

Facing same issue in z flip6, shame that samsung is not addressing this issue, 3 years in the running

[saink]

It's really shameful from samsung. They should address this earliest

[vks15]

I am facing the same issue with Samsung fold 4.

[Rahul_6Tynine]

Same problem in A35 5G Smartphone.