Check tutorial on youtube, you don't need to reset it . There are ways to open it ,if something like this happens. Firstly check tutorials then only reset, as a final step if nothing works. My friend had this issue i unlocked his secure folder without reset.
Sir, is the "Inactivity Restart" option under the "More Security" setting within "Security & Privacy" on your phone already turned on, or did you turn it on yourself
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
If you enter the wrong PIN or pattern on the Secure Folder login screen, a "Forgot PIN" or "Forgot Pattern" menu will appear at the bottom.
• The device will ask if you forgot your PIN or pattern, depending on your lock type. You can then reset your PIN or pattern through this menu. This requires you to be signed in to your Samsung account.
• The "Forgot PIN" or "Forgot Pattern" menu only appears if the "Reset with Samsung account" option (default: Off) was enabled when you created the Secure Folder. If this option was turned off, the menu won't appear.
• If the "Reset with Samsung account" option is off, and you enter the wrong PIN or pattern 14 times (Android U OS) or 20 times (T OS and earlier versions), an "Uninstall Secure Folder" menu will appear on the login screen. You can then uninstall and reinstall the Secure Folder.
• How to backup Secure Folder data: Follow the given steps to back up 'Secure Folder' data on your Samsung Galaxy smartphone.
Note: Steps may vary as per the device model, UI version, and country. Samsung account should be registered on your device, and the device connected to Wi-Fi.
Step 1: Go to Settings Step 2: Tap on Biometrics and security Step 3: Tap on Secure Folder Step 4: Enter your PIN/Pattern/Fingerprint to unlock Step 5: Tap on Backup and restore Step 6: Tap on Back up Secure Folder data Step 7: Tap on Auto backup to enable auto backup
Note: Auto backup will start when you have been connected to Wi-Fi for an hour and the phone is charging with the screen off. it will only run once every 24 hours and will not back up files larger than 1GB.
Step 8: Tap on Back up to take backup
How to restore Secure Folder data: Follow the given steps to restore 'Secure Folder' data on your Samsung Galaxy smartphones.
Step 1: Go to Settings Step 2: Tap on Biometrics and security Step 3: Tap on Secure Folder Step 4: Enter your PIN/Pattern/Fingerprint to unlock Step 5: Tap on Restore (Restore your Samsung Cloud backup to Secure Folder.)
If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
