Original topic:

Screen froze & restart

(Topic created on: 4 weeks ago)
34 Views
Amit_t_00
Beginner Level 4
Options
Galaxy M
After the recent update, whenever I try to use Smart View to cast my screen to the TV, the screen freezes and then the device restarts
4 Comments
goodthings
Expert Level 5
Galaxy M
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
Amit_t_00
Beginner Level 4
Galaxy M
Thanks for the help but it didn't work when i did it last time
goodthings
Expert Level 5
Galaxy M
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy M
You're welcome to here.