Many users reported about this issue here. For some users, it got fixed after factory reset. For some users, after Flashing new firmware. For some users it fixed after changing motherboard. For some users it was fixed after next software update. For some users, it is not fixed even after following the above tips. But noone knows the exact solution for this issue.
Don't buy Samsung Mid-ranged products. Now they are cheating general public by manufacturing low quality Mid-range mobile and other products. I also have same problem and service center is aski ng Rs 7000/- to change the motherboard. Why Inshould do it with my own cost? It is actually duty of samsung to repair the mother free of cost due to their faulty software update in Galaxy M 21 mobile. We should purchase Oppo, Mi products which are now a days providing far better Mid-ranged mobile handset than samsung. Just don't buy samsung Mid range phones. By looting and Cheating customers they have earned a lots of money from Indian market. Now time came to say Good Bye by boycotting their product. Samsung is making their product very cleaverly now a days that it should run untill the Warranty period or some more months. After 2 years of purchase maximum Mid range product showing some problems and for that if you customer care they are telling please visit nearedt service center and when you visit their they are charging morethat 50% of origional product price to repear it. By this way they are cheating the hard earned money of general public. This is my request to kick out this company from Indian market by boycotting their Mid-range products.
We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Hello Mr. SAMSUNG SERVICE PROVIDER, First of all the issue is due to your software update which corrupted the mobile and it should be you to be Responsible for this and get the motherboard replaced for free of cost.
