I am facing a serious issue with my Samsung Galaxy M52 after the recent software update.
After updating, two permanent lines appeared on my display.
I tried restarting and checking in safe mode, but the problem still remains.
The phone was working perfectly before the update, so it clearly seems to be caused by the software update.
I also visited the nearest Samsung Service Center, but they told me I have to pay charges for display replacement, which is not fair because the issue started only after the official update.
I request Samsung to please look into this matter and provide a proper solution or a free display replacement. This is highly disappointing as it feels like customers are being charged for a problem that was created by the update itself.
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our support team and service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for out of warranrty product.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
Thank you for your response. However, I would like to respectfully disagree with your conclusion regarding repair charges.
The display issue (two lines appearing on the screen) occurred immediately after installing the official Samsung software update. Prior to this update, my device was functioning perfectly without any such problems. Since the issue clearly arose as a result of the software update provided by Samsung, it cannot be considered a normal wear-and-tear or user-caused damage case.
If an update designed and released by Samsung creates a hardware/display malfunction, it becomes a responsibility of Samsung to address this at no additional cost to the customer. Asking me to pay for display replacement under these circumstances does not seem fair, especially when the root cause is linked directly to the official software update.
I kindly request that Samsung reconsiders my case and provides a resolution without charges, such as:
Free repair/replacement of the affected display, or
Alternative compensation/solution that resolves the issue caused by the update.
I have trusted Samsung for reliability, and I believe the company will uphold customer satisfaction in such cases. Please escalate this matter to the concerned team for a fair resolution.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
I have not updated phone software since about 2+ years once i heard update could be the reason. Phone is still flawless, no lines on display. Purchased on launch date in October 2021
