PFB my Samsung Galaxy M 31 Mobile has stopped working after upgrade failed. Its under warranty. I have purchased it on March 17, 2020. Any prompt help would be highly appreciated.
Mobile Model: Galaxy M31
S/N: RZ8N306DHKR
Purchase Date: March 17, 2020
Issue/Problem:
ODIN MODE (AVB Fail)
SUPER: Build-id does not match with the reference
(SUPER) : 30278215R, (BOOTLOADER) : 29256088
FYI I have tried many times to restart using Volume down + Power button but didn’t get any success. It showing only Downloading (blue screen). Due to Corona virus outbreak my daily work is completely depending on this mobile but due to this problem I cannot use this mobile at all now. This will put my job in danger. I have contacted Samsung chat assistant but they have suggested to visit the service center which is not possible in current lock-down situation. Please share if it can be resolved with your help because it seems to be a OS upgrade failed related issue and not related to hardware. In my Google search I found most of the Galaxy M31 mobiles are facing the same issue, so I please suggest how it can be fixed without visiting to Samsung service center.
Hey buddy! I was too stuck with this problem. Thankfully found a solution on time otherwise it would have been really difficult without my phone in this lockdown period. Check the below and follow the procedure.
We are very sorry for the inconvenience caused to you regarding the software update in M31, we request you to kindly contact us through below channels so that we can asssit you accordingly. And provide you the resolution for the same.
kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files of issue occurrence along with the exact issue details.
i have a differnt problem in my samsung galaxy M31,after the update ,the screen shows only "Phone is starting".unable to turnoff and restart ,what can i do
