I have purchased Samsung M31S on 21 Aug 2020 from Amazon. I didn't face single issue till 10 sep 2021 and all of a sudden it stuck at boot up screen and when i do hard reset, again it stuck at boot up screen. I am pretty normal user in terms of using the phone. No games, never played any video game, dont have any songs or movies stoed, limited number of apps and my storage is 6gb and 128 GB and i uploaded the photos and cam videos to google photos and cleared the memory frequently. I have purchased this phone mainly for battery, camera clarity and last but not least " Reliability" ( Brand : Samsung).
Inspite of all this care, my phone failed to start up after 1 year 2 weeks. I have opted for samsung pick and drop ( Rs 199), after 1 day they informed that my mother board has gone and it needs 9k to replace it. This happened to my wife phone 3 months back ( M30s) she moved to motorola ( which gives clean android and better reliability). Samsung lost its reliability with samsung M series. when i checked with local vendor they did some replacement for 1.5k in my wife mobile and we exchanged the phone for 4k in amazon. The local vendor is claiming that all M series have mother board problem between 1 to 2 years and they are saying due to some folded version of the chip and now replacing with l shaped chip which i didnt understand. Samsung should look into this issue and if it is their side reliability issue on chip they should replace with nominal cost of 2k else it is going to lose majority of customer in coming years. I am gonna tell my relatives or close 10 friends about this issue happened to me and for my wife. I m gonna post it in social media itself so called others with M series with lot of problem which silently didnt complain and moved away to other phone. lets see whether samsung regain its reliability in coming year or end up making substandard products.
do not go with any samsung phone with exynos otherwise will face any kind of issues sooner or later! Mind it!
Do not buy samsung phones with core ui!
Do not buy samsung without latest & basic feature!
& if you want to buy any samsung phones think 10 times more than you usually think
Buy samsung phones if you love samsung more than your hard earned money!
Buy samsung if 5-10 k more price with less features doesn't matter for you!
if you really need reliability go for Apple. because apple products are safe .or if you have lower budget go for oneplus. personally i don't believe samsung now .because of their cheap quality parts .
Samsung just doesn't want to resolve or look into this. Its clearly their mistake which occurs right after an update (and will not able to downgrade to an older version even from service centre). The only solution is to replace the motherboard according samsung.
Never choose samsung again.
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