I have purchased Samsung M31S on 21 Aug 2020 from Amazon. I didn't face single issue till 10 sep 2021 and all of a sudden it stuck at boot up screen and when i do hard reset, again it stuck at boot up screen. I am pretty normal user in terms of using the phone. No games, never played any video game, dont have any songs or movies stoed, limited number of apps and my storage is 6gb and 128 GB and i uploaded the photos and cam videos to google photos and cleared the memory frequently. I have purchased this phone mainly for battery, camera clarity and last but not least " Reliability" ( Brand : Samsung).
Inspite of all this care, my phone failed to start up after 1 year 2 weeks. I have opted for samsung pick and drop ( Rs 199), after 1 day they informed that my mother board has gone and it needs 9k to replace it. This happened to my wife phone 3 months back ( M30s) she moved to motorola ( which gives clean android and better reliability). Samsung lost its reliability with samsung M series. when i checked with local vendor they did some replacement for 1.5k in my wife mobile and we exchanged the phone for 4k in amazon. The local vendor is claiming that all M series have mother board problem between 1 to 2 years and they are saying due to some folded version of the chip and now replacing with l shaped chip which i didnt understand. Samsung should look into this issue and if it is their side reliability issue on chip they should replace with nominal cost of 2k else it is going to lose majority of customer in coming years. I am gonna tell my relatives or close 10 friends about this issue happened to me and for my wife. I m gonna post it in social media itself so called others with M series with lot of problem which silently didnt complain and moved away to other phone. lets see whether samsung regain its reliability in coming year or end up making substandard products.
My m31s Mobile suddenly stopped working after 15 months purchase, I did hard reset, every options to start Mobile but not succed Last went to service center they said motherboard issue required Rs.8700.it was My first Samsung mobile might it's May be Last,I wil never buy Samsung Mobile in future.
Same issue after 15 months for my Samsung M31 prime .. Now service center telling it will cost 7100/- ... No wonder samsung behind chinese major. Please wakeup samsung and provide us some resolutions.. we bought it for 16k and spend 8k after 1 year is ridiculous.. my friend also has same issue in M31 ... Just discontinue your products if you are not able to provide resolutions ...
