Original topic:

Samsung M55 Charging issue

(Topic created on: 07-03-2024 05:28 PM)
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asatyammis
Active Level 2
Options
Galaxy M
I just bought a Samsung 25W Original Superfast Charging adaptor. 

My Samsung M55 does not seem to super fast charge... while my other phone M34 5G works great with the adaptor.

If I just toggle my power saver mode to on or off and then quickly connect it to charger, then it (M55) charges with Super Fast Charging. That's a wierd software bug I guess.... does anyone know that? Is there a fix?
5 Comments
Exynos9611
Active Level 9
Galaxy M
bro hows the perfomance of camera
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asatyammis
Active Level 2
Galaxy M
Average.... They look good until zoomed in. Especially, sky shots.
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goodthings
Expert Level 5
Galaxy M
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. Also charge your's device in cool atmosphere also turn off internet during charging then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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