I wanted to reach out to the community regarding a charging issue I'm facing with my new [ Samsung Galaxy M15 5G].
I've been using a 25W super fast charger (which is compatible with other Samsung phones that support 25W charging), but it seems my m16 isn't actually "super fast charging" or reaching the expected 25W speeds. It feels significantly slower than what I anticipated, and what the phone is advertised to support.
I've tried:
* Using different 25W chargers and cables (all genuine Samsung or reputable brands).
* Checking the charging animation (it doesn't show "Super Fast Charging" even with compatible chargers).
* Restarting the phone.
Is anyone else experiencing this? Or has anyone found a solution to get their [Your Phone Model] to properly utilize 25W charging?
Any insights or advice would be greatly appreciated!
As per your concern, we want to inform you that Super fast charging and fast charging both options are integrated into fast charging after the update. However, kindly perform the following steps to resolve your issue.
● We always recommend to use genuine Samsung charger for charging your device.
● Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged, then kindly visit your nearest service center to get it replaced.
● Kindly check the charger functionality with a different device or try to charge the same device with a different charger.
● If you using normal socket: As a safety measure Fast charging may not support, while you are using ● Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.
● Turn off Wi-Fi, GPS, Bluetooth, etc. Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
● Kindly check if ''Multiple applications'' are running in the background of the device.
● When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.
● Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.
● You can reset your device by following the steps. 1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember password then advise to reset (Forgot password) your Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
