Original topic:

Samsung M31 Mic Issues

(Topic created on: 06-09-2020 09:51 AM)
11704 Views
shantharu
Beginner Level 2
Options
Galaxy M

Am facing mic issues as well as speaker issues. For mic the other end person is not able to hear properly, at the same time i my end am hearing a monotone. I have not used any accessories while calling. The application used for calling is Whatsapp. I experienced the same in normal GSM calls as well. Is this a manufacturing defect? I have already tried the solutions you have already suggested to many here. Please help.

 

22 Comments
AMPK
Expert Level 3
Galaxy M
Try to clean with device care and restart.
0 Likes
Samsung_Support3
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check device network mode settings
Settings > Connections > Mobile networks > network mode SIM1 or SIM2 > network mode.

 

2. Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.

Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

imrankhn
Beginner Level 3
Galaxy M
i have bought my m31 recently on 19june and i am facing mic issues.
its mic is not working...so dissapointing😔
SUKHJAS
Beginner Level 2
Galaxy M
i also have issue in mic when using handsfree mode in M31
i had bought on 29 june 2020

this issue has disappointing
online learning is totaly distributed .



reply soon
sanjeevktomar
Active Level 1
Galaxy M

What you have suggested does not work for me, can you tell how to get rid of this phone ? Can I get refund ? If yes, please save me. After two visits to service center they still failed to fix it. It is manufacturing defect please accept it.

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imrankhn
Beginner Level 3
Galaxy M
plz reply
kunal7271
Beginner Level 2
Galaxy M
my speaker is not working while on normal call nor on whatsup call and video call...suggest measure
Galaxy M

Samsung has given faulty product to AMAZON M31. Check amazon site also not allowing Reviews. This is not good. My samsung M31 also has microphone problem. Please reply to this thread.

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Jithjai
Beginner Level 2
Galaxy M

I had this problem...its because'' dirt is sticking on to the hole..please clean it..gently..if not solved better ho to near samsung support..

 

      The dust or dirt  above the mic is blocking our voice .. try it ..