Original topic:

Samsung M30 status bar touch area not working

(Topic created on: 01-02-2024 04:16 PM)
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Sada_wce53
Beginner Level 2
Options
Galaxy M
Whenever I am in any app, and when I try to swipe down on status bar, quick panel does not come down. 
I tried to see if touch is working in status bar but for me status bar touch does not work. 
It's happening after latest One UI 6 and it's security update. 

Please help me here

What I have tried so far
- Reset All Settings
- Wipe cache partition
- Repair apps from boot loader menu

But so far nothing helped
Please help me here
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1 Comment
cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can check the device in safe mode and for the safe mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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