Restart issue solved by Samsung

[anilsarswa]

Dear Users I was using Samsung m31s device 1 year and 3 months old, from last some days it was restarting automatically and stuck during the use.

I have spoke to Samsung official and they suggested me to visit service center and submit my phone.

After 2 days they replaced motherboard of device free of cost.

I want to thank brand for addressing the issue and work on it.

This is my first Samsung device and I appreciate support shown by Samsung.

[ӇƛSӇƬƛƓ_SƲƦƳƛ]

Very good news 👍 👏

[Sid_Karna]

Can you elaborate the procedure to speak to a samsung official?

[Sid_Karna]

That was helpful!!

[dj_shenoy]

this is good news hope they do it for all impacted users 

[silverSPECTER]

Well that is good

[Anikroyale]

Great to know your views about Samsung's service!

[MAHESAMSUNG]

Gud comment...Thx

[cs-member13]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern and also thank you for your kind words.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[DarkClawX]

Hello. Do u have some evidence like the bill where they've written that they dis it free of cost?
Can u provide it to me since I need it for my case.
Please.

[anilsarswa]

I don't have any evidence but for sure they'll do it free if your problem is genuine.