Original topic:

Problem in Exynos 9610-9611 devices

(Topic created on: 08-27-2022 04:42 PM)
917 Views
Hareesh03
Active Level 5
Options
Galaxy M
For the past 1½ years, devices like A50s, A51, M30s, M31, M31s etc have started to have bootloop issues. When approached the service centre, they mention it as a motherboard issue and are demanding ₹8000 for replacing it. I personally have faced this issue on my Galaxy M30s. The problem when there is a issue on the motherboard, it is really difficult to retrieve the data from it.

When a problem arises caused due to the manufacturer, the consumer expects that the company fixes the issue for free. When samsung can fix S20+ green line issues on the display for free, then why can't samsung fix the issue for free for these devices?

Please let samsung know about these problems and let them officially take action. 

15 Comments
JithinAjith
Expert Level 1
Galaxy M
No issues after 1.8 years ( 1 year + 8 months ). My device is working fine. No issues like this.
Device : Samsung Galaxy A51 4G
Android version : 12 One UI 4.1 (July Security update)
Hareesh03
Active Level 5
Galaxy M
Many are facing!
Anonymous
Not applicable
Galaxy M
Man, ignore that member! He talks any BS. He is a type a person who says moon landing didn't happend just because he hasn't saw it happening.
Souvik2004
Active Level 5
Galaxy M
You just wait....
If it is Samsung it's means it will disappointment in future
Just wait
HSA13
Beginner Level 5
Galaxy M
Many are facing
0 Likes
JithinAjith
Expert Level 1
Galaxy M
Not many. Some are facing
0 Likes
HSA13
Beginner Level 5
Galaxy M
In one single shop on a random day 2out of 5 handsets with such problems are Samsung m or a series !!
0 Likes
Anonymous
Not applicable
Galaxy M
Please join this campaign to help users get justice who are facing auto restart and display issues:-

https://r2.community.samsung.com/t5/Tech-Talk/Important-Join-the-campaign-to-help-users-who-are-faci...
0 Likes
BooBooMan
Active Level 5
Galaxy M
Samsung m31
Faced autorestart issues like 5 times a day but my phone is working good since 5 days no auto restarts. Absolutely no problems of auto restart
0 Likes