Original topic:

Solution to Freeze and Restart in devices with exynos 9611

(Topic created on: 09-30-2022 12:20 AM)
1015 Views
Mkp70
Active Level 1
Options
Galaxy M
Well finding a solution to Freeze and Restart problem in Samsung devices like mine(Galaxy M31) I cleared Cache from recovery mode and hard resetted the device but it didn't solved the problem...yet today I turned on power saving Mode and turned on the dark theme and amazingly it seems the phone is not restarting!!

Will update if this works, well I even plan to go to service center for getting my device checked, still if anyone can confirm if they have tried something like this which worked..
6 Comments
SrajTech
Expert Level 5
Galaxy M
This is a manufacturing defect of exynos 9611 soc and a quality control fault of Samsung
They had provided free repair to many users but now it has become widespread
https://r2.community.samsung.com/t5/Tech-Talk/Auto-Restart-Brand-solution/td-p/10333335
Follow the above steps in the post, if they deny, then ask for discount and be adamant that the update has damaged your phone, tell them you will file complaints in consumer forum
0 Likes
DYNAMO3095K
Active Level 7
Galaxy M
I think your phone's motherboard is damaged. Can you pls tell me when you bought the phone ?
0 Likes
Mkp70
Active Level 1
Galaxy M
June 2020
0 Likes
kaarthic
Active Level 1
Galaxy M
Has your problem resolved? Even my frnds phone facing the same issue
0 Likes
Mkp70
Active Level 1
Galaxy M
Yes, but the only fix is reballing the CPU, or Changing the Motherboard.

None of other software fixes works, and I doubt this occurs when the phone is dropped.
0 Likes
Sanjayguruji
Beginner Level 2
Galaxy M
**bleep** you
0 Likes