Pdf and documents files not opening in Dual Whatsapp

[Sonu1235]

I am unable to open pdf and documents files from Dual Whatsapp. And also the downloaded file not appearing in file folder. And after some days the old document and pdf files are not forwarding to other contacts....

I also reset my dual whatsapp account...and then also it didn't changed yet ...same problem

As I am using samsung galaxy m31s

But at the same time I am able to view/download the pdf file in main whatsapp.

(If we go to the main whatsapp stroage it's around 250mb....but all data was about 20gb was there and I can see through gallery and file manager...but in my dual whatsapp it shows data around 5gb(total) which is not shown in file manager nor gallery....)

If anyone knows the solution... comment below!..

Thanks!

[Dhruv-Pal]

I tried but for some instances the forward function also doesn't work its just sits there and doesn't upload. i thought this was some hardware related or software bug on that particular s 20 + now I fully formatted my other S20+ and it has same issues as originally described on this thread

[sachinphtk]

Good one! Thanks!

[ALTAF44]

I tried that too but doesnt work coz unless and untill we download the file we can't forward it and as soon as file gets download it gives error file does not exist

[zevpaz]

Dont download just forward. Only open whatsapp 2 by clicking on the notification message. You can now download and view your pdf.

[markoOB]

same by me. If it wont download ,it cant forward

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Annapoorani Chandram]

I am also facing the same issue with dual WhatsApp in my Samsung m31 prime. The pdf is downloaded but not opening, and not visible in media too!

The older pdf files that was downloaded earlier that had visibility in media didn't open either!

Kindly fix the issue ASAP,since many important PDF docs aren't available to me when needed.

[ANURAG_KUMAR_80]

I am also facing the same issue with dual WhatsApp in my Samsung  Note 20 ultra. The pdf is downloaded but not opening, and not visible in media too!

The older pdf files that was downloaded earlier that had visibility in media didn't open either!

Kindly fix the issue ASAP,since many important PDF docs aren't available to me when needed.

[PRADOS]

Facing same problem in my note 20 ultra 5g

[Dinrik]

This problem ns not there im my Samsung A 70s. But my wife has Samsung M 31s. The problem is existing in my wife's phone. Team Samsung should provide an immediate solution.