Network issue on M series

[Saipraneeth21]

Hi team

I don't why does samsung doesn't look into the issue of network connectivity issue in M34 mainly!!!

I recently switched to a new Sim with the existing number as I thought it was the issue of the old sim

But later I'm facing the same issue again again 

Issue is when ever I try to switch from WiFi to mobile data the Data doesn't get on at the first time but it gets turned on the second time!!!

I'm not only facing the issue I guess but many are facing the issue!!!

I checked with the network provider also I.e. Jio they also told that there is no issue!!!

I switched the sim to another device it work fine!!!

But in Samsung series like M34 and M35 and F55 there are the issue!!!

It can be fixed via software update!!

I request the team to please consider this as an serious action and give an update 

#NetworkIssue #Samsungm34 

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Note: kindly contact your network service provider once to make sure there is no issue from their end.

Check device network in open area
Check device network mode settings
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>>
Note: We recommend to set device network operators as automatically.
Tap on OK>>Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open the Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Error report > select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

[koushikDey]

Same problem

[Helias]

Me too having the same problem in m35, daily reporting it to samsung but they say to check with network provider