Network issue

[Anonymous]

I have switched from Redmi phone to Samsung M series. 

There is a network issue in this phone, while i was on redmi phone, the speed were in mb's and now in this phone, in kb.......inspite of the same sim. 

While watching youtube , it seems as i was in back 5 years from now.....

Please tell me to how to resolve this NETWORK issue.

[Mitesh9]

Reset APN Settings

[Sid_Karna]

Which M series phone?

[T101]

Welcome to Scamsang, majority of M series models do have network issue. You should have gone for better option.

[TechiePradhumn]

Try these troubleshooting steps.

https://r2.community.samsung.com/t5/Tech-Talk/Solution-For-Network-Speed-Problem/td-p/12510219

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

Kindly restart your smartphone once and also re-insert your SIM card.
Check device network in an open area: Kindly check your device in a different location/network coverage area.

Check device network mode settings
Please follow the below steps.
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.
Note: We recommend setting device network mode as LTE/3G/2G (auto connect) mode.

Kindly do check the same SIM card in another phone or another SIM card on the same phone to verify the issue.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support