Original topic:

Need one more update on m32 to fix and control heating and battery drain issue

(Topic created on: 04-22-2024 10:48 PM)
284 Views
kalpesh3211
Active Level 1
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Galaxy M
Please provide 
3 Comments
cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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kalpesh3211
Active Level 1
Galaxy M
The last updated was 29 jan after that no updates roll out
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Q7
Active Level 7
Galaxy M
The next update for M32 will come in June/July as this device is on a bi-annual schedule. I agree with you, recently this phone is getting way too hot.