Original topic:

Need help getting back access of data

(Topic created on: 02-14-2025 05:30 PM)
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Pixel001
Active Level 2
Options
Galaxy M
Hello everyone,
I backed up my phone data into laptop using smartswitch. But later i was unable to restore secure folder data into my phone. I have that data in a backup file in my pc, I need help to access that data, that data is very important to me. If anybody knows some tips please help.
7 Comments
Wodehouse
Expert Level 5
Galaxy M
It's incredibly frustrating when you can't restore Secure Folder data, especially when it's important. Unfortunately, Secure Folder's security is so tight that it makes direct access to its backed-up data extremely difficult, even with the backup file. Samsung designed it this way to protect the sensitive information within.
Here's a breakdown of why this is difficult and what options you might explore (though they are limited):
Why Direct Access is Problematic:
* Encryption: Secure Folder uses a separate, high level of encryption. The backup file likely contains encrypted data that's tied to your specific device and its Secure Folder configuration at the time of the backup.
* Key Storage: The encryption keys for Secure Folder are usually stored in a secure area of the phone's hardware (like the Knox environment). These keys are not included in the Smart Switch backup for security reasons. This is the biggest hurdle.
* Device-Specific: The restoration process is designed to work on the same device (or a device where you've specifically transferred your Secure Folder license, if that's an option). Trying to restore to a different device or after a factory reset (without proper Secure Folder migration beforehand) often fails.
Possible Options (with caveats):
* If you have a recent backup and the same phone (or one where you've specifically moved your Secure Folder license): This is your best chance. Try the Smart Switch restore process again. Make absolutely sure you select the option to restore Secure Folder data. If you've recently factory reset your phone, the keys are gone, and this won't work.
* Samsung Support: Contact Samsung support directly. They might have some tools or advice, especially if the issue is related to a software bug. However, due to the security design, it's unlikely they can provide a magic bullet. Be prepared to explain your situation in detail.
* Forensic Data Recovery (Long Shot): There are specialized data recovery companies that might have techniques for extracting data from encrypted storage. This is a very expensive option and there's no guarantee of success, especially with Secure Folder's strong encryption. It's generally only considered for extremely critical data.
* Check for Cloud Sync (If Enabled): Before the backup, did you ever enable cloud synchronization for Secure Folder within the Secure Folder settings? If so, some of your data might be recoverable from the cloud service you used (Samsung Cloud or another service). This is worth checking, but it depends on whether you had this feature enabled before the issue.
What Won't Work:
* Directly accessing the backup file: You won't be able to open or decrypt the Smart Switch backup file to get the Secure Folder data. It's encrypted and structured in a way that only Smart Switch (under the right conditions) can understand.
Key Takeaway:
Secure Folder's security is a double-edged sword. It protects your data very well, but it also makes recovery difficult if the standard restoration process fails. Your best bet is to contact Samsung support, but be prepared that they may not have a solution. The forensic data recovery option is a last resort due to cost and uncertainty. I truly hope you're able to recover your important data!

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
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Pixel001
Active Level 2
Galaxy M
Thank for reply, i will try it out and inform you
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Pixel001
Active Level 2
Galaxy M
I tried it, but no success😞
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Wodehouse
Expert Level 5
Galaxy M
As said at outset it is a difficult due high encryption of secure folder.
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Pixel001
Active Level 2
Galaxy M
Yes it seems difficult to get back that data. Please inform me, if you find any other way out of this situation
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Wodehouse
Expert Level 5
Galaxy M
Can you try
Using Third-Party Software:

Since Smart Switch doesn't directly support Secure Folder backups, you might consider using third-party recovery tools like iToolab RecoverGo, PhoneRescue for Android, or FoneDog Android Data Recovery. These tools are designed to recover data from Android devices but might be able to access data from a backup file:

Install the software on your PC.

Connect your Samsung device to the PC.

Navigate to the backup file (you might need to manually point the software to the backup location, typically found in C:\Users\[Your PC User ID]\Documents\Samsung\SmartSwitch\backup\[Device Model Number]).

Follow the software's instructions to scan and attempt to recover data from this backup.

Manual File Transfer:

If you can see the files in the backup folder but they are encrypted or not directly accessible:

Transfer the backup files to your phone manually using a USB cable in MTP mode or via card reader if you have an SD card backup.

Re-establish your Secure Folder and see if you can manually move the files back into Secure Folder through the app's interface. This method might not work if the files are encrypted specifically for Secure Folder.

Using Third-Party Software:

Since Smart Switch doesn't directly support Secure Folder backups, you might consider using third-party recovery tools like iToolab RecoverGo, PhoneRescue for Android, or FoneDog Android Data Recovery. These tools are designed to recover data from Android devices but might be able to access data from a backup file:

Install the software on your PC.

Connect your Samsung device to the PC.

Navigate to the backup file (you might need to manually point the software to the backup location, typically found in C:\Users\[Your PC User ID]\Documents\Samsung\SmartSwitch\backup\[Device Model Number]).

Follow the software's instructions to scan and attempt to recover data from this backup.

Manual File Transfer:

If you can see the files in the backup folder but they are encrypted or not directly accessible:

Transfer the backup files to your phone manually using a USB cable in MTP mode or via card reader if you have an SD card backup.

Re-establish your Secure Folder and see if you can manually move the files back into Secure Folder through the app's interface. This method might not work if the files are encrypted specifically for Secure Folder.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
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cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that for restore the data of secure folder. Firstly, you need to restore your device data. Once the device data has been successfully restored, you can then transfer the data into the secure folder.

Please note that there is currently no option available that allows for the direct restoration of data within the secure folder itself.

If you have any further questions or need assistance with the process, feel free to reach out.

Warm Regards,
Samsung Customer Support

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