Original topic:

My mobile is samsung m20 he sometimes does not touch

(Topic created on: 05-26-2020 09:03 AM)
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1Raza
Active Level 2
Options
Galaxy M
Galaxy m20 touch problem

6 Comments
Anikroyale
Expert Level 5
Galaxy M
Yes this issue is there, I have already sent bug report to Samsung developers, hope they will fix this issue in the future.
1Raza
Active Level 2
Galaxy M
How will he solve?
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Raz_
Active Level 9
Galaxy M
i once did too, they just said to enbale the "touch sensitivity" and i did but no result...
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Anikroyale
Expert Level 5
Galaxy M
They will diagnose the issue and will provide software update accordingly
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Raz_
Active Level 9
Galaxy M
Same here mate, we have to wait for a new software update
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cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "display issue" kindly follow the given below steps:

 

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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