Original topic:

M51 - long press works as single tap after restart

(Topic created on: 02-01-2024 07:25 PM)
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Members_GHBCSjJ
Beginner Level 2
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Galaxy M

When I restart my M51 phone then screen behaves very strange. Touch and hold works like single click.  If I keep phone untouched for 10-12 hours then touch hold starts working again and stays working till next restart. 

Eg. If I long press on the app icon then it should give options like Uninstall, App info etc but rather it opens app. 

I can't zoom in any image by stretching it as touch and hold work doesn't work. 

 

1 Comment
cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can check the device in safe mode and for the safe mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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