Original topic:

Dark Mode Bugs in Galaxy M53

(Topic created on: 02-02-2024 04:24 AM)
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DaipayanGhosh
Active Level 1
Options
Galaxy M
I'm facing a problem from last two days on my galaxy m53. I'm using this phone since 2022.
Didn't face the same before. While using the phone on dark mode a black box is visible, opacity of the box is not that high, however it is very irritating. And this is happening in every single apps. Tried to restart the phone but it didn't work out. Then when I switch that into light mode, no black box I've seen there. Also I checked the screen diagnosis and it's completely normal.

Hoping for a software update to fix this issue as soon as possible! If anyone is facing the same please let me know. 

Providing screenshot won't be very helpful as its a software glitch. Because in the screenshot no box will be shown. 

One thing I can surely do is I can take the photo of the problem from my other phone.
2 Comments
AJAB_MORIA
Expert Level 5
Galaxy M
Can you please attach a screenshot?
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cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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