Original topic:

Brightness issue in Samsung galaxy M51

(Topic created on: 09-09-2023 11:04 PM)
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ejaz3529
Beginner Level 4
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Galaxy M
I would like to share the brightness issue in Samsung galaxy m51 mobile phone. The brightness sometimes gets dim and gets flickering. This problem has arisen since a few days once I have updated the software 
version = M515FXXS5DWG1)
Security patch level = 1st July 2023.

I have followed all the below steps and still the problem persists.

1. Adjusted Brightness settings (No go)
2. Disabled adaptive brightness. (No go)
3. Restarted the phone several times. (No go)
4. Software is upto date and the problem has occurred since the last recent software update.
5. Switched to safe mode and I do not find the issue over there.
6. Restored the settings. (No go)
7. Reset done and still the issue is the same.
8. No damages on the screen or display.


I would suggest you to check for the bugs in the recent update and get it fixed or suggest and alternative solution.
2 Comments
iamMUKESH
Active Level 9
Galaxy M
This guy emailed all samsung center care support and they helped him.
Phle paise mang rhe the screen change karne ke but lastly jb email send kia tb free of cost screen replace karke diya, s21 ultra ki screen bhot costly h, firr bhi free me replace ki
I think apko bhi display change krwani pdegiScreenshot_20230909_020909_Samsung Members.jpgScreenshot_20230909_020925_Samsung Members.jpgScreenshot_20230909_020932_Samsung Members.jpgScreenshot_20230909_020940_Samsung Members.jpg
cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support

We acknowledge your issue and would request you to please report the problems of your Samsung smartphone with a log file. Also, share a short video clip or 4 to 5 photos for better understanding. Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support.

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