M51 black screen

[Somyadip06]

My device m51 is showing black screen all of a sudden since 2-3 days. I would be watching videos on youtube and suddenly black screen sets in after few minutes the screen becomes normal again. What might be the causes? I tried resetting once still problem not fixed.

[Edwin7878]

Did u factory reseted ur device

[gowtham26026]

If we do factory reset this issue will come?
Or
Without factory reset this issue will come?

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[rp_]

Did you find any solution? I am facing the same issue since this june update

[ashwinc]

Any solutions for this black screen problem?? I am facing same issue since this morning

[Members_ZliXlGH]

After a day of screen black issue, display completely gone black.

service centre told we really can’t answer why it happened. I have to replace display and it will cost 8600 INR. This is very very bad from Samsung.

[panchadi]

I am also facing the same issue since this Jan 2024 update