M51 DISPLAY LINE ISSUE

[Sreenadhkh]

This afternoon when I was using my phone suddenly a white line appeared on the screen.

[indiantrueindian]

Suddenly while using?

[Sreenadhkh]

Yes while scrolling insta feed

[goodthings]

My dear complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to Samsung service center for replace/repair it's free of cost. Thanks.

[Sreenadhkh]

Thank you
I will try

[goodthings]

Your's most welcome.

[arnablaha]

Here is the full story bro
https://r2.community.samsung.com/t5/Galaxy-M/M51-amoled-display-problem/td-p/14725758?src=ShareByUse...
They will surely said you that you are only one who is facing this kind of problem, after update. So you have to pay the Screen replacement cost almost around 9k. But we are many people who have different kind of Screen problem after security update. So take some backup and then mail the Samsung CEO help desk with some photos, videos of the problem. Here are tons of reports and complain about m series screen problem but still they act like you are the only one who have this kind of problem. So welcome to the group...

[Sreenadhkh]

Yes bro u r correct
They said i m the one who facing line issue on M51 MODEL and its first time a person reporting.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Sreenadhkh]

Already done