M31 issues

[Anonymous]

Recently latest update received but still below problems not solved.

1. Phone is lil slow and still sluggish system response.

2. Whenever doing screen on phone always shows 2G (E) symbol and after on/off devies its catching 4G, phone autoswitching to E 2g.

3. 4G+ option is not showing, after googling found that its not enabled by M31 developer team, why samsung not giving 4G+ in M31?? Already this options available in 5000 range any other brand phones.

4. Samsung knox, samsung good lock and some more samsung apps and customization apps not working on M31.

5. Ram management is not proper, showing always 3gb occupied even at idle.

6. After latest update, during whatsapp videocall mic is not catching voice properly and any speaker call or videocall mic is not catching proper voice, at the other end they are always complaining that ur voice is not coming properly.

Notification bar icon grid sizing option not available which is available is A series.

7. Overall system ui is still slugish.

Regretted for switching from A30 to M31, i thought 6gb ram phone will be more smoother but its even not matching to samsung a30 level.

Dear samsung team pls look into the matter and give proper solutions instead of giving pre-defined standard replies which i always receiving at every error repots.

[Anonymous]

All M31 users pls report error if ur facing any of above issues,

without error report samsung will not take any actions

[Shoumikkumbhakar]

They don't care about us i.e. M series. Even my 9000 rs phone (with exynos 9609) and android one is wayy smoother than this m31

[TimonN]

Your all points are valid and you need to log complaint with Samsung for this.
I do not agree with point 4, this is not issue as Samsung has never claimed that M31 has support for those.
It was very clear.

[Anonymous]

already complained and they never cleared in marketing that it runs on one ui core..

for point no. 4 its ok but overall performance is poor man..

waste of money on this phone

[TimonN]

Bro, it is always written by Samsung that it is run on OneUI Core.
May be in small print but it is there.
Marketing guys won't do such basic mistakes.
If you are not happy with device , better to sell it OR hope that update will improve.

Frankly I dont think so as Samsung is launching too many M series phones.

[Anonymous]

what about 4G+, even its available on 7000rs basic phone and not in 17500 cost phone?? 😂😂

ridiculous

[whoryu]

And also, since recent update, M31 is heating a lot, without reason.

[Anonymous]

@TimonN, samsung never revealed that M series runs on one ui core basic os,

otherwise why users like us go for it??

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-network-issues/#:~:text=1%20Check%2....

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support