M30s

[karan444]

Facing charging issue in my M30s, only charge when restart otherwise does not charger rest of time.

[Arunsingh99]

what are you trying to tell ,please explain in clear bro.do you mean you are saying to restart mobile before charging or what.

[vishallote1989]

Explain your issue clearly.

[Anonymous]

To charge, you have to restart mobile.? Is this your issue?
1. Clear cache from recovery I think you didn't done it after update.
2. Use mobile in safe mode for atleast 20min it will fix any issues with system apps.
3. If issue is caused by other apps then resetting app preferences may help.

[vickym30]

I tried all above cases
not working for me.😭

[Anonymous]

Vickym30
What is the issue?

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We are very sorry for the inconvenience caused to you, please be assured and to resolve "charging" issue kindly follow the given below steps:-

1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device

2. Check charger functionality:- Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

3. Reset the device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Screen-shots(time taken to charge). This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support