Please perform the below mentioned step to resolve the issue:
Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications. To enter in safe mode:- Press and hold the Power key, when Power off icon appears>Press and hold the power off icon. To Exit safe mode:- Restart the device
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).