Dear Samsung Member,


Greetings from Samsung Customer Support!

Please perform the below mentioned step to resolve the issue:


Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode:- Restart the device


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).

Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support