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05-06-2020 05:38 PM (Last edited 05-06-2020 06:46 PM ) in
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05-09-2020 08:12 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned step to resolve the issue:
Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode:- Restart the device
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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